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  Q: The courier says my shoes order number does not exist (tracking)?

  A: updated (02/02/2012)

This is a common complaint made by consumers when they attempt to track the shipping of an order (shoes or other goods). It's usually due to a simple issue - in that - the retailer has provided their customer with the courier tracking code before the goods have entered into the courier's dispatch system. Another cause of the error could be that the courier is slow in updating their data. An error could indicate a more serious problem with your order, but the likelihood is that it's one of the above two explanations: the solution being to enter your tracking code at a later date. If there is still a tracking error after 48 hours, it would be advisable to email or telephone the courier or retailer.


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