Shoes tend to have a high returns rate. First port of call when
visiting any online footwear retailer is to check their returns
policy. Retailers like Brantano are free of charge for all returns.
They instruct consumers to re-pack items like jeans and shoes in
the original packaging (always be careful when opening an online
order), then apply the returns label provided. You should always
ask for a free certificate of posting if using the Royal Mail.
Therefore if an accident happens in the post you have proof of
postage. As long as you keep the certificate and reference number
there should be no issues in receiving a refund. Brantano are an
excellent example of a first class returns policy. Sadly this isn't
the case with all retailers. Typically most will not refund postage
and package charges. Many will only refund the credit card used
for the order.
Finally nearly every retailer will not refund items which are
worn, used or damaged. It's worth considering that retailers with
real world stores like Brantano will accept online orders returned
to their stores. M&S for example will allow the return of all
their jeans, shoes, shirts, suits and apparels.