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  Q: I missed the delivery of my shoes, what do I do now?

  A: updated (02/02/2012)

The process of arranging a redelivery will vary from courier to courier. If you have missed the delivery of your shoes, then your courier should have posted a card or letter through your letterbox. This card/letter should provide you with the procedure required to arrange a redelivery. With the courier Parcelforce, there is a £5.50 (as of 2011) charge to rearrange a delivery. Another option is to visit the Parcelforce depot to collect your shoes (appears to be no charge) order. Because Parcelforce are the courier service of Royal Mail, there is the possibility the goods have been left at a post office: there is a £1.00 charge for picking up your order from a post office.


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